Orchidea - Casa Casoni

GENERAL TERMS AND CONDITIONS
1. Scope
These general terms and conditions govern the reservation and stay at Casa Casoni.
2. Reservation and confirmation
The reservation shall be considered confirmed only upon receipt of any required deposit and the written confirmation from the property.
The property reserves the right to cancel unconfirmed requests within the communicated deadlines.
3. Payments
Unless otherwise specified:
• a deposit equal to 30% of the total amount is required at the time of booking;
• the balance must be paid within the day of arrival or at check-in.
Payments may be made by bank transfer, credit card or other methods accepted by the property.
Any bank or card transaction fees shall be borne by the guest.
4. Prices
Prices are expressed in euros and include only what is expressly stated in the quotation or booking confirmation.
Unless otherwise specified, tourist tax is not included.
5. Cancellation policy
In case of cancellation up to 14 days before arrival, paid amounts will be refunded, excluding any bank or credit card fees.
For cancellations made after this deadline, in case of no-show or early departure, a penalty equal to 100% of the total stay amount will be charged.
6. Check-in and check-out
Check-in is available from 3:00 PM until 7:00 PM, unless otherwise communicated.
Check-out must be completed by 10:00 AM.
Requests for early check-in or late check-out are subject to availability and incur additional charges.
7. Guest registration
According to Italian law, all guests must provide a valid ID/passport at check-in for mandatory registration purposes.
Failure to provide the required information may result in denial of accommodation.
8. Number of guests
Access to the accommodation is allowed only to the number of guests indicated in the reservation.
Additional guests must be previously authorized by the property.
9. House rules
Guests are required to:
• respect quiet hours and condominium rules;
• use the accommodation and furnishings with care;
• not organize unauthorized parties or events;
• comply with any non-smoking rules;
• correctly separate waste according to the provided instructions.
10. Security deposit and damages
The property may require a security deposit to cover possible damages.
Guests are responsible for any damage caused to the property, furniture or equipment during their stay.
The property reserves the right to charge the related repair or replacement costs.
11. Cleaning
The accommodation is delivered clean and tidy.
Extraordinary cleaning costs resulting from particularly poor conditions may be charged separately.
12. Pets
Pets are allowed only upon prior authorization from the property and according to any specific conditions communicated in advance and incur additional charges.
13. Liability
The property shall not be liable for:
• theft, loss or damage to guests’ personal belongings;
• temporary interruptions of services beyond the property’s control (electricity, internet, water, etc.);
• force majeure events or causes not directly attributable to the property.
14. Force majeure
In the event of extraordinary circumstances or force majeure preventing the stay, the property may offer alternative solutions or refund any amounts due, without further liability.
15. Privacy
Personal data will be processed in compliance with EU Regulation 679/2016 (GDPR) and applicable laws.
The full privacy policy is available on the property’s website.
16. Acceptance of terms
Confirmation of the reservation implies full acceptance of these general terms and conditions.
17. Applicable law and jurisdiction
These terms and conditions are governed by Italian law.
Any dispute shall fall under the jurisdiction provided by applicable law.

PRIVACY POLICY PURSUANT TO ARTICLES 13 AND 14 OF REGULATION (EU) 2016/679 (GDPR)
Pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (hereinafter referred to as the “GDPR”) and the applicable national legislation, we inform you that the processing of your personal data will be carried out in accordance with the principles of fairness, lawfulness, transparency, and protection of your privacy and rights.
1. Data Controller
The Data Controller is FASTBNB S.R.L., with registered office at VIA STRISCIONI, 78 – 60027 OSIMO (AN), Italy, contactable at the following e-mail address: [email protected] and certified e-mail (PEC): [email protected].
2. Types of Data Processed
The Data Controller processes personal identification data (e.g. first name, surname, e-mail address, telephone number) and, where necessary, additional data provided by the data subject or obtained from public or third-party sources pursuant to Article 14 GDPR.
3. Purposes of Processing and Legal Basis
Personal data are processed for the following purposes:
• fulfil contractual or pre-contractual obligations;
• comply with legal obligations;
• send informational and/or promotional communications (subject to consent where required);
• exercise the rights of the Data Controller (e.g. legal defence).
The legal basis for processing consists of the performance of a contract, compliance with legal obligations, the consent of the data subject, or the legitimate interest of the Data Controller.
4. Methods of Processing
Data processing is carried out using electronic and/or manual tools, according to procedures strictly related to the purposes indicated above and in compliance with the security measures required by applicable legislation.
5. Provision of Data
The provision of data is mandatory for contractual and legal purposes; any refusal to provide such data may make it impossible to establish or continue the relationship. For marketing purposes, the provision of data is optional.
6. Communication and Disclosure of Data
Data may be communicated to third parties (e.g. consultants, service providers, public authorities) appointed, where necessary, as data processors. Data will not be disclosed without consent.
7. Transfer of Data Abroad
Any transfer of data to countries outside the European Union will take place in compliance with the provisions established by the GDPR (e.g. adequacy decisions, standard contractual clauses).
8. Data Retention Period
Data will be retained for the time necessary to achieve the purposes for which they were collected and subsequently for the period required by law.
9. Rights of the Data Subject
The data subject may exercise the rights provided for under Articles 15–22 of the GDPR, including:
• right of access to personal data;
• right to rectification or erasure;
• right to restriction of processing or to object to processing;
• right to data portability;
• right to withdraw consent (without affecting the lawfulness of processing carried out before withdrawal).
Requests may be sent to the Data Controller using the contact details indicated above.
10. Right to Lodge a Complaint
The data subject has the right to lodge a complaint with the competent Data Protection Authority.
11. Source of Data (Article 14 GDPR)
Where personal data have not been collected directly from the data subject, they may originate from public sources or third parties in compliance with applicable legislation.
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Last updated: 30/04/2026